FAQs

Orders are usually prepared within 24–48 hours after payment confirmation.

Estimated delivery times:

• European Union and Switzerland: 8–10 business days
• United Kingdom: 6–10 business days
• South Africa: 8–12 business days

Delivery times may vary slightly depending on your location, customs processing, public holidays, and courier operations.

We offer free shipping on orders over €30.

For orders below this amount, the applicable shipping fee will be calculated and displayed during checkout before payment.

All prices shown on our website include VAT where applicable.

Once your order has been shipped, you will receive a shipping confirmation email containing:

• Your tracking number
• A link to follow your shipment

You can use the tracking link to follow your package until it reaches the delivery address provided during checkout.

We securely accept payments through:

• Visa
• Mastercard
• American Express
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

All transactions are encrypted and processed securely by trusted third-party payment providers. Celiunova does not store your complete card details.

Please contact us as soon as possible at contact@celiunova.com .

Changes or cancellations are only possible before your order has been shipped. Once an order has been dispatched, it can no longer be cancelled, but eligible products may be returned in accordance with our Return and Refund Policy.

Celiunova offers a 60-day satisfaction guarantee.

To qualify for a return, products must generally be:

• Unused and unworn
• Unwashed
• In their original condition
• Free from stains, scents, damage, or signs of wear
• Returned with original packaging where applicable

Additional return eligibility requirements may apply depending on the product and the condition in which it is returned.

Email us at contact@celiunova.com and include:

• Your order number
• The name of the product you wish to return
• The reason for your return
• Photos where relevant

Our support team will provide the applicable return instructions and return address. After the returned item has been received and inspected, approved refunds are generally processed within 5–10 business days.

Please contact us within 7 days of delivery if your order arrives damaged, defective, or different from what you ordered.

Please include:

• Your order number
• A description of the issue
• Clear photographs showing the product and problem

Once the issue has been reviewed, we will arrange an appropriate replacement, refund, or other solution as quickly as possible.

We currently do not offer direct product exchanges.

To purchase another dress or style, return your eligible item for a refund and place a new order through the Celiunova website.

Yes. Our products are covered by a 30-Day Quality Assurance Warranty against eligible manufacturing defects and production-related issues.

Warranty coverage may include defects involving stitching, zippers, buttons, seams, fabric, or decorative elements present when the product is delivered.

Normal wear, accidental damage, improper washing, misuse, or damage caused after delivery is not covered.

Many Celiunova dresses are offered in a flexible One Size fit that generally suits the following measurements:

• EU sizes: 36–42
• Bust: approximately 80–98 cm
• Waist: approximately 60–82 cm
• Hips: approximately 85–106 cm

Fit may vary depending on the fabric, stretch, cut, neckline, tailoring, and silhouette of the individual dress. Please check the product information and Size Guide before ordering.

Yes. We currently ship to:

• European Union countries
• Switzerland
• United Kingdom
• South Africa

If your country is not listed, contact us at contact@celiunova.com to confirm whether delivery is available to your location.

Our customer support team can assist with product questions, sizing, payments, orders, tracking, shipping, returns, refunds, and warranty claims.