Terms of service

Store: Celiunova
Address: Via Ernesto Vassallo, SNC, 93017 San Cataldo, Caltanissetta, Italy
Email: contact@celiunova.com
Phone: +39 3341009884
Full Name: Anna Maria Siragusa

Welcome to Celiunova. By accessing our website or placing an order, you agree to comply with and be bound by these Terms of Service. Please read these terms carefully before using our website or purchasing any products.

1. Overview

This website is operated by Celiunova. Throughout the website, the terms "we," "us," and "our" refer to Celiunova. By visiting our website and/or purchasing from us, you agree to be bound by these Terms of Service, together with all policies and notices published on our website.

2. Online Store Terms

By using this website, you confirm that you have reached the legal age of majority in your country or region of residence or that you have obtained permission for any minor dependents to use this website under your supervision. You agree not to use our products or services for any unlawful purpose or in violation of any applicable laws or regulations.

3. General Conditions

We reserve the right to refuse service to anyone at any time for any lawful reason. You understand that information you provide (excluding payment information) may be transferred across various networks to facilitate our services. All payment information is securely transmitted using encrypted technology through trusted payment providers.

4. Products and Pricing

All prices displayed on our website are in euros (€) and include applicable VAT unless otherwise stated. We reserve the right to modify product prices, descriptions, availability, or discontinue products without prior notice. Product colors and images are provided for illustration purposes and may vary slightly depending on your screen settings or lighting conditions.

5. Orders and Payments

By placing an order, you confirm that all information provided is accurate and complete. Payments are securely processed by trusted third-party payment providers, and we do not store your payment card information. We reserve the right to refuse, cancel, or limit any order where fraudulent activity, unauthorized transactions, or unusual purchasing behavior is suspected.

6. Shipping and Delivery

Processing Time: Orders are prepared and dispatched within 24–48 hours after payment confirmation.
Estimated Delivery Times:
- European Union & Switzerland: 8–10 business days
- United Kingdom: 6–10 business days
- South Africa: 8–12 business days
Shipping: Free shipping is available on orders over €30.

Once your order has been shipped, you will receive an email containing your tracking information.

7. Returns and Refunds

We offer a 60-day satisfaction guarantee. If you are not completely satisfied with your purchase, you may request a return within 60 days of receiving your order, subject to the conditions outlined in our Return & Refund Policy.

Returned products must be unused, in their original condition, and meet our return eligibility requirements before a refund can be approved.

8. Accuracy of Information

We strive to ensure that all information published on our website is accurate and up to date. However, we cannot guarantee that all product descriptions, pricing, availability, images, or other content are completely free from errors or omissions. We reserve the right to correct any inaccuracies without prior notice.

9. Intellectual Property

All content available on the Celiunova website, including but not limited to text, graphics, logos, icons, photographs, product images, videos, and website design, is the exclusive property of Celiunova or its licensors and is protected under applicable copyright, trademark, and intellectual property laws. Any unauthorized reproduction, distribution, modification, or commercial use is strictly prohibited.

10. Third-Party Services

Our website may use trusted third-party services, including payment gateways, shipping providers, analytics platforms, marketing services, and other business partners. These third parties operate under their own privacy policies and terms, and we are not responsible for their practices or services.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Celiunova shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website, products, or services. Our total liability shall never exceed the amount paid for the product giving rise to the claim.

12. Governing Law

These Terms of Service and any disputes arising from or relating to your use of this website shall be governed by and interpreted in accordance with the laws of Italy.