Refund policy

Store: Celiunova
Address: Via Ernesto Vassallo, SNC, 93017 San Cataldo, Caltanissetta, Italy
Email: contact@celiunova.com
Phone: +39 3341009884
Full Name: Anna Maria Siragusa

At Celiunova, your satisfaction is our top priority. We are committed to offering high-quality women's dresses and delivering an exceptional shopping experience. If you are not completely satisfied with your purchase, we are here to help.

1. 60-Day Money-Back Guarantee

We proudly offer a 60-day satisfaction guarantee on all eligible purchases. If you are not fully satisfied with your order, you may request a return within 60 days of receiving your package, subject to the conditions outlined in this Return & Refund Policy.

To qualify for a return, products must be returned in their original condition and meet our eligibility requirements.

2. Return Eligibility

To be eligible for a return:

The item must be unused, unworn, unwashed, and in its original condition.
The product must be returned in its original packaging with any included accessories or tags, where applicable.
A valid proof of purchase, such as your order confirmation or order number, must be provided.

Returns that do not meet these conditions may not qualify for a refund.

3. How to Start a Return

To request a return, please contact our customer support team at contact@celiunova.com and include your order number along with the reason for your return. Our team will provide you with the appropriate return address and complete return instructions.

Once your returned package has been received and inspected, we will notify you by email regarding the status of your refund request.

4. Refund Process

Once approved, refunds will be issued to your original payment method within 5–10 business days after the returned item has been received and successfully inspected. Depending on your financial institution, additional processing time may apply.

5. Exchanges

We currently do not offer direct exchanges. If you wish to receive a different size or style, please return your eligible item for a refund and place a new order through our website.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number together with clear photos of the issue so we can promptly arrange a replacement or issue a full refund where appropriate.

7. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned. This may include intimate apparel, underwear, personal care products, or any products with opened hygiene or security seals. Any non-returnable products will be clearly identified on the corresponding product page.

8. Late or Missing Refunds

If you have not received your refund within 10 business days after receiving confirmation that it has been processed:

Please check your bank account again.
Contact your credit card company or payment provider, as processing times may vary.
If you still have not received your refund, please contact us at contact@celiunova.com.