Warranty Policy

At Celiunova, we are committed to offering elegant, comfortable, and high-quality women's dresses designed for everyday wear, work, special occasions, vacations, and celebrations. Your satisfaction is important to us, and we proudly stand behind the quality of every dress we offer.

1. Warranty Coverage

All women's dresses purchased from Celiunova are covered by a 30-day Quality Assurance Warranty beginning from the date your order is delivered.

This warranty covers manufacturing-related issues, including:

Manufacturing defects or production faults
Faulty stitching or seam construction
Defective zippers, buttons, hooks, elastic bands, or other fasteners under normal use
Fabric defects that affect the appearance or functionality of the garment
Printing, embroidery, lace, sequins, embellishments, or decorative element defects caused during manufacturing
Items that arrive damaged due to production-related issues

2. What Is Not Covered

This warranty does not cover:

Normal wear and tear resulting from regular use
Damage caused by improper washing, drying, ironing, or garment care
Shrinkage, fading, pilling, stretching, or color transfer caused by failure to follow care instructions
Damage caused by misuse, accidents, excessive force, or improper storage
Unauthorized repairs, alterations, or modifications
Damage caused by sharp objects, chemicals, cosmetics, perfumes, or external factors
Loss, theft, or intentional damage

3. How to Submit a Warranty Claim

If you believe your product has a manufacturing defect, please contact our customer support team within the warranty period.

To help us review your claim, please include:

Your order number
A detailed description of the issue
Clear photographs showing the defect or damage

Our team will carefully review your claim and respond as quickly as possible.

4. Resolution Options

If your warranty claim is approved, Celiunova may, at its discretion:

Send a replacement product
Issue a partial or full refund
Provide store credit for a future purchase
Offer another appropriate solution depending on the circumstances

5. Claim Processing Time

Warranty claims are generally reviewed within 3–5 business days after all required information has been received.

If your claim is approved, we will provide complete instructions regarding your replacement, refund, or store credit via email.

6. Warranty Limitations

This warranty applies only to the original purchaser and covers products purchased directly from the official Celiunova website.

The warranty is limited to the remedies specifically described in this policy and does not cover indirect, incidental, or consequential damages to the fullest extent permitted by applicable law.

7. Garment Care Recommendations

To help preserve the quality, fit, and appearance of your women's dresses, we recommend:

Follow the care instructions provided on the garment label.
Wash with cold or lukewarm water using a mild detergent.
Avoid bleach and harsh cleaning products.
Wash dark and light colors separately.
Air dry whenever possible to help preserve fabric quality and shape.
Iron at a low temperature when suitable for the fabric.
Store your dresses in a cool, dry place away from direct sunlight.

8. Contact Information

If you have any questions regarding this Warranty Policy or would like to submit a warranty claim, please contact us:

Store: Celiunova
Address: Via Ernesto Vassallo, SNC, 93017 San Cataldo, Caltanissetta, Italy
Email: contact@celiunova.com
Phone: +39 3341009884
Full Name: Anna Maria Siragusa