Shipping policy

Store: Celiunova
Address: Via Ernesto Vassallo, SNC, 93017 San Cataldo, Caltanissetta, Italy
Email: contact@celiunova.com
Phone: +39 3341009884
Full Name: Anna Maria Siragusa

At Celiunova, we are committed to providing a fast, secure, and reliable shipping experience. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing

All orders are processed within 1–2 business days after successful payment confirmation. Once your order has been prepared and dispatched, you will receive a shipping confirmation email containing your tracking number and a tracking link, allowing you to monitor your shipment from dispatch to delivery.

Please note that orders placed during weekends or public holidays will be processed on the next available business day.

2. Shipping Times & Delivery Areas

We ship internationally using trusted courier partners to ensure safe, reliable, and efficient delivery.

European Union & Switzerland: 8–10 business days
United Kingdom: 6–10 business days
South Africa: 8–12 business days

Please note that delivery times are estimated and may vary due to customs clearance, local courier operations, weather conditions, or other circumstances beyond our control.

3. Shipping Costs

Free Shipping: Orders over €30 qualify for free standard shipping.
Orders below €30: Standard shipping charges will be calculated and displayed during checkout before payment.

All prices displayed on our website include applicable VAT, unless otherwise stated.

4. Order Tracking

Once your order has been shipped, you will automatically receive an email containing your tracking details so you can follow your package throughout the delivery process.

If you have not received your tracking information within 48 hours after placing your order, please contact us at contact@celiunova.com.

5. Delivery Issues

If your package is delayed, lost, arrives damaged, or you experience any delivery issues, please contact our customer support team as soon as possible. We will work directly with our shipping partners to help resolve the issue promptly.

Celiunova is not responsible for delivery delays resulting from incorrect shipping information provided by the customer, customs inspections, courier delays, severe weather, or other events beyond our reasonable control.

6. Shipping Address Accuracy

Please ensure that your shipping address, email address, and phone number are accurate before completing your purchase. We cannot be held responsible for deliveries made to incorrect addresses submitted during checkout.

If you notice an error after placing your order, please contact us immediately. We will make every reasonable effort to update your information before your order is dispatched.

7. Multiple Shipments

Depending on product availability or warehouse logistics, items from the same order may be shipped separately. If this occurs, you will receive separate tracking information for each shipment.